Customer Relationship Executive

1 week ago

Delhi Delhi, India Dr. Krishna's Cancer Healer Center Full time

**Job Title: CRM (Customer Relationship Manager)**

**Location**: [Okhla Phase - 2]
**Reports To**: Clinic Manager / Operations Manager

**Job Type**: Full-time

**About Us**:
Dr Krishna Cancer Healer Center is a leading healthcare provider dedicated to delivering high-quality medical services to our patients. We focus on offering personalized care and creating lasting relationships with our patients. We are looking for a dedicated and motivated CRM to join our dynamic team and help elevate the patient experience through strategic customer relationship management.

**Job Overview**:
As the CRM, you will be responsible for managing and enhancing patient relationships, ensuring that the clinic delivers a seamless, positive experience from initial contact through ongoing care. You will play a key role in driving patient retention, satisfaction, and loyalty, contributing to the clinic's growth and success.

**Key Responsibilities**:

- **Patient Relationship Management**:
Build and maintain strong, long-lasting relationships with patients by offering personalized service and follow-ups.
- **Customer Experience Enhancement**:
Work closely with clinic staff to ensure patients' needs are met promptly and efficiently. Improve patient satisfaction by addressing issues and feedback, ensuring a high level of service quality.
- **CRM System Management**:
Manage and update the clinic’s CRM database. Ensure that patient information is accurate, secure, and utilized to optimize patient engagement and retention.
- **Patient Communication**:
Oversee patient communication, including appointment reminders, treatment updates, follow-up calls, and marketing initiatives. Ensure all communication is consistent, professional, and aligned with clinic goals.
- **Data Analysis & Reporting**:
Track and analyze patient data to identify trends and opportunities for improvement in patient care and services. Generate regular reports on patient satisfaction, retention rates, and other key metrics.
- **Campaigns & Promotions**:
Develop and execute CRM-driven campaigns to engage patients, promote clinic services, and encourage repeat visits.
- **Patient Feedback & Conflict Resolution**:
Handle patient inquiries, concerns, and complaints effectively, ensuring resolution in a timely manner to maintain a positive clinic reputation.
- **Collaboration**:
Work cross-functionally with the marketing, medical, and administrative teams to improve patient engagement, streamline processes, and enhance overall patient experience.

**Qualifications**:

- Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field.
- Previous experience in CRM, customer service, or a similar role in a healthcare setting is highly preferred.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong interpersonal and communication skills with the ability to build rapport and trust with patients.
- Excellent organisational skills, attention to detail, and the ability to multitask effectively.
- Ability to handle confidential information with discretion.
- Problem-solving skills with a patient-focused mindset.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9773894837

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