Guest Service Executive

5 days ago

Goa Goa, India Lemon Tree Amarante Beach Resort Goa Full time

The Front Office Executive will thereafter be responsible in his/her shift for all Front Office (FO) operations including reservations, reception, bell desk, etc. The daily job responsibilities would include:

- Convey a high level of understanding of the importance of attending to details & ensure accuracy by verifying work against standards or input of others.
- Handle challenging situations with guests diplomatically.
- Take extra steps to ensure work was completed despite a lack of cooperation from others.
- Pursue increased responsibility
- Maintain a high level of output and quality regardless of the task load.
- Take initiative and act quickly to deliver projects in a professional manner.
- Take action to ensure overall success of department / organization.
- Maintain an organized system to ensure that processes are getting completed on time
- Preparing duty schedule/shifts and taking daily briefing
- Billing of courier, transportation, newspaper
- Preparing reports-DBR, GSTS, ROB, Comparison
- Maintain reservation and room position control with sales
- Coordinate with other departments - HK, Engg, F&B, and Accounts
- Looking after the working condition of equipment at FO
- Control FO cash / IOU clearance
- Taking handover from previous shift
- Assigning rooms for the arrivals. Conduct the check-in /check-out procedure as per the established standards of the company
- C form deposits
- Monitoring the house position, room reservations and room blockings (current and next shift)
- Controlling the allocation of hotel cars
- Ensuring that front office related statutory norms are met
- Ensuring approved billing, cashiering and accounting practices are followed
- Ensuring that guest complaint is promptly resolved to the entire satisfaction of the guest
- Constantly update his/her self on regular customer preferences, technical knowledge and skills. In addition, to also help new colleagues in climbing the learning curves quickly.

Pay: ₹20,000.00 - ₹27,893.90 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

Work Location: In person

**Speak with the employer**
+91 9168391690

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