Customer Service Associate

2 weeks ago

Mumbai, India HIRD Services Pvt ltd Full time

**Profile**:

- Customer Support Associate

**Location**:

- Kingston, Powai ( Work From Office )

**Education**:

- HSC/ B. com, BBA,BMS,Bsc Non IT )

**Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE., MTech, MCA, CA, LLB, PG.**

**PRINCIPAL RESPONSIBILITIES**:

- Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
- Understand customer queries received through calls and act accordingly.
- Maintain a healthy and clean work environment & adhere to company policies and procedure.
- Continuous up gradation of process knowledge as required

**Important notes**:

- 5 days working and any 2 week offs.
- Should be flexible in 24*7 shifts.
- Should be within Transport Boundary.
- IATA certification or Experience in airline ticketing would be an added advantage.
- Job location: Kensington - Powai, Mumbai.

**Transport Boundary**:
Western - Churchgate - Mira road
Central - CST - Thane
Harbour - CST Belapur

Contact Below

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹13,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: One location

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