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Customer Service Associate

2 weeks ago

Mumbai, India Aza Fashions Pvt. Ltd. Full time

**Associate/ Sr. Associate/ TL - Customer service**
- Addressing prospect customers and suggesting him range of products fitting in to his current requirement.
- Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management).
- Actively involved in pre-sales, sales, post-sales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders.
- Documenting order / Product issues, providing customer feedback and generate summarized reports to concern Departments.
- Proactively manage and maintain high customer satisfaction.
- Communicate and coordinating with other internal Operations,
- Flexible with 24x7 working (with weekends working.)
- Maintain the set SLAs / TATs while responding to the customers.

**Salary**: ₹300,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)