Customer Service Associate
10 hours ago
**Associate/ Sr. Associate/ TL - Customer service**
- Addressing prospect customers and suggesting him range of products fitting in to his current requirement.
- Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management).
- Actively involved in pre-sales, sales, post-sales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders.
- Documenting order / Product issues, providing customer feedback and generate summarized reports to concern Departments.
- Proactively manage and maintain high customer satisfaction.
- Communicate and coordinating with other internal Operations,
- Flexible with 24x7 working (with weekends working.)
- Maintain the set SLAs / TATs while responding to the customers.
**Salary**: ₹300,000.00 - ₹600,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Night Shift (required)
- Overnight Shift (required)
-
Guest Service Associate
5 days ago
Mumbai, Maharashtra, India MoSahay Associate Full timeThe **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...
-
Customer Service Representative
2 weeks ago
Mumbai, India MoSahay Associate Full timeAs a Customer Service Representative, you will play a crucial role in providing exceptional service to our customers. Your primary responsibility will be to handle inbound calls, understand customer needs, resolve issues, and offer effective solutions. You will be expected to maintain positive customer relations and contribute to both personal and team...
-
Customer Service Associate
4 days ago
Mumbai, Maharashtra, India Swagelok Bombay Full time ₹ 2,50,000 - ₹ 4,50,000 per yearCompany DescriptionEstablished in 1999, Bombay Fluid System Components Pvt. Ltd. (Swagelok Bombay) is the authorized Swagelok Sales and Service Center in India, covering multiple states and countries including Maharashtra, Goa, and Bangladesh. We offer a range of Value Added Services such as Value Engineering, Technical Capabilities, Custom Solutions,...
-
Customer Service Associate
2 days ago
Navi Mumbai, India r3 Consultant Full timeJob description Job Title : Customer Service Associate Location : Navi Mumbai Experience : Freshers and Experienced candidates are welcome Educational Background : B.Sc. Overview : We are looking for Customer Service Associates with excellent communication skills to join our team in Navi Mumbai. This is a day shift position with a salary of up to 25,000. Key...
-
Customer Service Associate
2 weeks ago
Mumbai, India Just hired consultancy Full timeOpening for **Sr. Customer Service Associate** Location**:Mumbai** CTC upto 25000 Experience**:1-3 years** **Immediate joiners preferred** - Maintains customer relationship by responding to inquiries; documenting actions. - Prepares for customer inquiries by studying products, services, and customer service processes. - Responds to customer inquiries by...
-
Customer Service Associate
7 days ago
Mumbai, India Tech Mahindra Full time**Greetings from Tech Mahindra!!! We are glad to inform you that Tech Mahindra is hiring for Customer Service Associate for Mumbai Location.** **Designation - Customer Support Associate** **Roles & Responsibility** - Handling customer queries. - Identify and assess customers needs to achieve satisfaction - Build sustainable relationships and trust with...
-
Customer Service Associate
9 hours ago
Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time1. Location: Airoli 2. Handling Inbound calls (US Customer Service) 3. Need to Handle Ecommerce Related Queries 4. Designation: CSA 5. Excellent communication skills needed 6. HSC/ Graduate Fresher or with Minimum 6 Months of Customer Service Experience. 7. Shift Timing 24*7 rotational shift 8. Week off-2 Rotational week off between Monday till Sunday 9....
-
Customer Service Officer
10 hours ago
CBD Belapur, Navi Mumbai, Maharashtra, India Orbit Associate Full time1. Handling complete operation for USA imports (SEA & AIR). - 3. Maintain daily records in the USA Import Sheet for day-to-day work. - 4. Working with different carriers (Sea+Air) in different locations to get cargo or containers to be cleared. - 5. Handling complete brokerage for customers who require this service from us. - 6. Handling trucking with...
-
Customer Service Associate- Freshers
7 days ago
Mumbai, India Workverse Full time**Customer Service Associate** **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. - Processing and logging incoming calls into the CRM system. - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and departments. -...
-
Customer Service Associate
4 weeks ago
Mumbai, India Nap Chief Full time🚀 We’re Hiring: Customer Service Associate: CRM 📍 Location: Turbhe, Navi Mumbai 💼 Experience: Minimum 6 months to 2 years (Freshers not eligible) 💰 Salary: ₹20,000 – ₹30,000 per month 🕘 Type: Full-Time | On-site About the Company: Nap Chief is a premium kids' lifestyle brand focused on creating lasting family memories through...