Urgently Hiring/desktop Support

11 hours ago

Thane, India MNR Solutions Private Limited Full time

**Roles and Responsibilities**
- Addressing user tickets regarding hardware, software and networking
- Asking targeted questions to diagnose problems
- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.

**Salary**: ₹200,000.00 - ₹300,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off

Day range:

- Weekend availability

Shift:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- IT: 3 years (preferred)
- total work: 3 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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