Executive - Customer Support

2 days ago

Mumbai Maharashtra, India Ketto Full time

**Executive - Customer Support**

**Mumbai, Maharashtra**

**Roles & Responsibilities**:

- **Handle Inbound Calls**: Respond to customer inquiries, troubleshoot issues, and provide information in a

professional and friendly manner.
- **Problem Resolution**: Effectively address and resolve customer concerns, escalating issues when

necessary to ensure a swift resolution.
- **Product Knowledge**: Develop a deep understanding of our products and services to assist customers

with queries and provide accurate information.
- **Quality Assurance**: Ensure that all interactions meet or exceed quality standards and adhere to company

policies and procedures.
- **Documentation**: Maintain accurate and detailed records of customer interactions and transactions.
- **Continuous Improvement**: Actively participate in training sessions and seek opportunities for selfimprovement

to enhance overall performance.
- **Team Collaboration**: Collaborate with team members and other departments to share insights, and best

practices, and contribute to a positive working environment.

**Customer Satisfaction**: Strive to achieve high levels of customer satisfaction through effective

communication and problem-solving skills.

**Requirements**:
Previous experience in a customer support role, preferably in a voice-based environment.

Strong communication skills with the ability to articulate information clearly and concisely.

Excellent problem-solving skills and the ability to think on your feet.

Empathy and patience when dealing with customer concerns.

Familiarity with CRM systems and basic computer skills.

Flexibility to work in a dynamic and fast-paced environment.

Willingness to work in shifts, including weekends and holidays if required.

**Preferred Qualifications**:
Bachelor’s degree or equivalent work experience.

Regional (South Indian) language proficiency is a plus.

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