Sales and Customer Service Representative

2 weeks ago


Surat, India Sarvada Jewels Full time

Sarvada Jewels is a fast-growing, fine jewelry e-commerce brand, based in Surat - The Diamond Capital of The World, with customers all over the World and complete in-house process from cutting and polishing of diamonds to manufacturing of fine jewellery. We specialize in creating one-of-a-kind, bespoke diamond and sapphire engagement rings, with a custom design process, meticulously handcrafted by experienced craftsmen.

We are looking for an experienced sales and design consultant who can help our clients with designing their bespoke jewellery and selecting the perfect diamonds/sapphires.
A jewellery consultant would be required to guide clients with the entire journey from the custom designing process, selection of diamonds/sapphires as well as placing the order and resolving any queries they may have.

Profile and job description:

- Contacting all incoming leads and understanding their requirements, sending detailed estimates and other information as required.
- Assist in placing the order and providing updates as and when required.
- Overall, provide excellent customer service.
- Excellent communication skills and proficiency in verbal and written English + 1 other language, preferably Hindi. Exceptional verbal and written skills required.
- Previous experience in a sales/customer service role, preferably in jewellery retail.
- Knowledge of diamonds/sapphires (preferred but not essential).
- Willingness to learn and engage with clients with a consultative approach.
- An entrepreneurial spirit, attention to detail and an amicable personality.
- Remuneration will be at par with the best in industry standards, with great opportunities for career growth. Opportunity to work with a fast-growing, e-commerce company with a vibrant and rewarding work culture and enriching on-the-job training.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹34,000.00 per month

**Benefits**:

- Internet reimbursement

Shift:

- Day shift

Supplemental pay types:

- Performance bonus

Travel requirement:

- No travel

COVID-19 considerations:
Compulsory to wear a mask, all commons areas cleaned and sanitized.



  • Surat, India Refrens Internet Private Limited Full time

    As a Customer Service/Sales Representative, your primary responsibility is to provide excellent customer service and generate sales revenue for the company. You will be responsible for handling customer inquiries and complaints, resolving issues, and upselling products or services to customers. **What you'll do**: - Resolving customer complaints and...


  • Surat, India Clerk-Tech Full time

    Job Title: Sales & Customer Service Representative Key Responsibilities: ∙Respond to inbound calls, emails, and chat messages from customers in a professional and timely manner. ∙Make outbound sales calls to potential and existing clients to promote offerings and close sales. ∙Understand customer needs and recommend suitable products or services....


  • Surat, Gujarat, India Astha Technology Solutions Full time

    **Full Job Description**: **Job Title**: Customer Relationship Manager (CRM) **Key Responsibilities**: - Providing excellent customer service - Resolving customer issues and complaints promptly and efficiently - Identifying and qualifying the sales leads - Building relationships with potential customers and understanding their needs - Delivering engaging...


  • Surat, Gujarat, India Astha Technology Solutions Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Full Job DescriptionLocation: Surat Only(Local candidates can apply only)Job Title: Customer Relationship Manager (CRM)We are looking for an enthusiastic and ambitious candidate who can join our team as a Customer Relationship Manager. The candidate should have exceptional communication skills with creative and helpful mindset. We want a strategic-thinker...


  • Surat, India Yantra Design Full time

    Position Overview: As a Telesales Executive, your primary responsibility is to generate sales and increase revenue by effectively selling products or services over the telephone. You will be responsible for contacting potential customers, building rapport, and persuading them to make a purchase or take the desired action. This role requires excellent...


  • Surat, India Shree Sati Online Pvt Ltd. Full time

    **Customer Service Representative Job Description Template** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are...


  • Surat, Gujarat, India ZORKO Limited Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Surat. As a Customer Service Representative at ZORKO Limited, you will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include answering customer calls,...


  • Surat, Gujarat, India Complete job Full time

    **Job description** Customer Support Representative Fluent in English is must 80% Customer support 20% Sales Need to Speak with US Clients International experience would be an added advantage Experience: 2-4 Years LOCATION: Adajan near pal RTO Surat Shift Timing: 8 PM -6 AM 9.30-7.30 am **Job Types**: Full-time, Permanent Pay: ₹15,000.00 -...


  • Surat, Gujarat, India Acce Global Software Pvt. Ltd Full time

    **CUSTOMER SERVICE REPRESENTATIVE** **Objectives of this role** - Identify and address customer needs, with a goal of total satisfaction. - Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers. - Meet customer-service department sales targets, generating leads when...


  • Surat, India Triedge Solution Full time

    Position **:Customer Service Representative** Salary : 10000 - 15000 Monthly Location :Surat Job Role: Service the customers Solve the queries **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement - Paid time off Schedule: - Day shift Supplemental pay types: - Overtime pay Ability to commute/relocate: -...