Client Relationship Executive

2 weeks ago

Richmond Town Bengaluru Karnataka, India Classic Group Full time

The Classic Group is led by 4th and 5th generation coffee planters. Coffee is a sector that the promoters' family has been involved in for over 150 years. With owned estates in the premier coffee growing regions of Chikmagalur and Sakleshpur, the Group is a global leader in the export of fine, premium-grade coffees.
Coffees from the Group's Harley and Kalladevarapura estates are also retailed in India, with a range of innovative and popular coffee blends - retailed under the Classic Craft range for gourmet products and Classic Premium range for everyday consumption.

The Classic Premium Range has been designed to offer the perfectly curated blend for each moment of the day - from a robust blend for the morning, to a rejuvenating one for the afternoon, a flavourful cup to share with friends in the evening and a mellow wind-down one for the night.
- Manage reservations and reservation system with continued CRM.
- Tie up with travel agencies and agents and maintain a continued relationship with then for increasing occupancy
- Conduct market research and analysis to evaluate trends, brand awareness and knowledge of competition ventures.
- Moderate all user generated content in line with the moderation policy for each community
- Handle customer relations, sales to manage reputation, identify key players and coordinate actions Requirements
- Demonstrable social networking experience and social analytics tools knowledge
- Positive attitude, detail and customer oriented with good multitasking and organizational ability
- Fluent in written and spoken English

**Skills**:
1. Proven experience as a Client Relations Manager or Relationship Manager

2. Proven track record of meeting and exceeding targets

3. Background in customer service; industry knowledge is a plus

4. Experience tracking relevant KPIs (e.g. customer satisfaction)

5. Proficient in MS Office, with working knowledge of CRM platforms (e.g. Sales force)

6. A customer-oriented attitude

7. Excellent communication and negotiation skills

8. Problem-solving aptitude

9. Ability to work well with a team

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Richmond Town, Bengaluru - 560025, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 2 years (required)

**Language**:

- English (required)

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