Team Coach

4 days ago

Bhopal, India Finscope Full time

Job Description.

Designation - Team Coach

Profile - Domestic Voice Process

Role - Customer Support

Domain - E- Commerce

Shifts - 5 Days Rotational

Weekly offs - 2 Days Rotationals

Minimum Qualification - HSC and Above

Experience - 1 to 4 years

Salary - INR 17000/- to 18000/- take home

CTC - 250000/- to 260000/- (Based on experience)

Work Location - Work from office

Base Location - Bhopal (M.P)

Address - 4th floor Hexaware Technologies Maple High Streets in front of Aashima Mall Hoshangabad Road Bhopal

Interview Process
- HR

Operation

Requirement
- Good Communication Skills in English

Mode of interview - Telephonic

Operations:
1. Facilitate day to day Operations

2. Handling 2nd level escalated calls.

3. Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team

4. Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same

5. Maintain accurate and updated knowledge of all Amazons procedures and systems

6. Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary

7. Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information

8. Encourage and implement best practice across the team

Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc

2. Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools

3. Should be aware of Ecommerce industry and should have used it in daily professional life

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹17,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Hoshangabad road, Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Speak with the employer**
+91 9730146476

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