IT Support Officer

**Ready to Make an Impact in Telecommunications? Join Moose Technology**

Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support.Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values - Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners - drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued.

**Ready to Elevate Your Career? Become an IT Support Officer at Moose Technology** As our next IT Support Officer, under limited supervision you’ll be responsible for providing front-line primary desktop and technical support to end users on various IT issues and problems relating to hardware, software and peripherals, having knowledge of network setup of switches and wireless devices.The role is based in Kolkata on a 3-Month Fixed-Term Contract (with potential for full-time permanent employment upon meeting company expectations).

**Key Responsibilities**
- Assist with the physical setup of network components, in an office environment, including cabling and device connections and provide ongoing support to resolve network issues
- Resolving help desk issues including troubleshooting hardware and software issues.
- Performing user administration duties.
- In conjunction with the Head of Technology, facilitating rollouts, upgrades and office moves when needed.
- Assisting with upgrades, installations and ongoing usability of desktop, laptop and high-end computers, peripheral equipment, and software.
- Working with vendors to arrange hardware repairs and resolve technical issues.

**Your experience and qualifications**
- Tertiary qualifications in Computer Science/Engineering or related discipline desirable.
- Practical experience with network setup of switches, wireless devices, meeting rooms, workstations, and other devices, troubleshooting, and maintenance is crucial.
- 3-5 years experience working in an IT Support Role.
- Experience working in a Global IT Support team.
- Sound technical background with sound level of skills in server and desktop products.
- Sound experience in managing technical issue resolution, workflow and systems.
- Strong focus on customer service and providing an excellent service.
- Desirable: Sound knowledge of Office365, Linux and VoIP Systems.

**Job Types**: Full-time, Contractual / Temporary
Contract length: 3 months

Pay: ₹25,000.00 - ₹35,000.00 per month

Shift:

- Morning shift

Work Days:

- Monday to Friday

Application Question(s):

- Do you have any experience in assisting with the physical setup of network components, in an office environment, including cabling and device connections and provide ongoing support to resolve network issues?

How Many Years of experience do you have in working in IT support role?
How many years of experience do you have in resolving help desk issues including troubleshooting hardware and software issues?

Work Location: In person

Expected Start Date: 20/05/2025