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Customer Support Associate

2 weeks ago

Noida Uttar Pradesh, India MyOperator Full time

**Job Title: Customer Support Executive**

**About the Role**:
We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you

**What You’ll Do**:

- Build in-depth knowledge of our products and services to assist customers effectively.
- Aim for high First Contact Resolution (FCR) in all interactions.
- Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties.
- Manage support tickets with clear and well-written responses.
- Meet daily and weekly performance targets, both individually and as a team.
- Share insights and feedback with the team to improve customer experience and internal processes.

**What We’re Looking For**:

- 1-2 years of experience in customer support, preferably in software, IT, or internet-based services.
- Strong written and verbal communication skills.
- Ability to manage time effectively and handle multiple tasks.
- Comfortable working with basic software tools and platforms (tech-savvy preferred).
- A willingness to learn, adapt, and grow in a dynamic environment.

**Job Types**: Full-time, Permanent

Pay: ₹8,686.58 - ₹33,193.10 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Years of Experience as Customer Support?
- Your Current and Expected CTC?
- Comfortable to WFO Noida Sec 2

Work Location: In person

**Speak with the employer**
+91 9267989047