Customer Support Executive

5 days ago


Shivajinagar Pune Maharashtra, India Foxberry Technology Pvt Ltd Full time

**Key Responsibilities**:

- Handle inbound and outbound calls in a professional manner to assist customers with their queries and issues.
- Provide information about products and services, process orders, and resolve complaints.
- Ensure customer satisfaction by addressing concerns effectively and efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve customer issues and provide feedback for improvements.
- Follow company policies and procedures to ensure high-quality customer support.

**Requirements**:

- **Education**: Minimum Graduation in any discipline.
- **Language Skills**: Fluency in both **English** and **Marathi** (written and verbal) is a must.
- **Experience**: Previous experience in customer service or call centers is preferred but not mandatory.
- Strong interpersonal and communication skills.
- Problem-solving skills with the ability to stay calm under pressure.
- Ability to work in a fast-paced environment and handle multiple tasks.

**Preferred Skills**:

- Ability to communicate clearly and empathetically.
- Strong listening skills and attention to detail.
- Willingness to work in flexible shifts, if required.

**Benefits**:

- Competitive salary package.
- Opportunity to work with a dynamic and supportive team.
- Career growth and development opportunities.
- [Other benefits like health insurance, incentives, etc.]

Pay: ₹2.50 - ₹3.50 per year

Schedule:

- Morning shift

Work Location: In person



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