Customer Sales Support Executive

3 days ago

Pune Maharashtra, India Alfa Laval Full time

Vacancy For Customer Sales Support Executive

Join us as a Customer Sales Support Executive based in Pune to be responsible in providing customer total ownership for Complex quotations/tenders, Online tenders, Complex order processing till execution, Pre inspection, communication & Invoicing for Capital sales and aftersales for given assigned regions and an interface between customer and external sales team.

About the Company:
Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website


The position / About the Job:
In this job the Customer Sales Support Executive would be responsible for:

- Efficient handling of enquiries/RFQs for Marine service for Marine Customers
- Manage order execution process, from the quote acceptance, Order Acknowledge Management, deliveries from the factories, Coordinate with central functions (both Denmark or Nijmegen) for correct and timely quotations.
- Ensure timely submission of quote for parts to Marine customers.
- Evaluate the spare parts requirement against customer RFQ. Suggest recommended parts with correct offer to customer needs.
- Evaluate the part requirement recommended in FSE report and service patrol report and prepare an offer in coordination with external sales team.
- Coordinate with service centre, evaluate the service repair estimate, prepare repair offer of the equipment for Marine customers in coordination with Service product managers.
- Response time is key performance indicator for both transactional and non
- transactional quotes.
- An interface between customer, Sales support centre (Singapore), Spares support & order handling (Aalborg, Denmark) and external sales (India).
- Support Install base coordinator by providing the equipment details for IB and in GSM
- Sense of urgency, proactive/prompt response to customer needs
- Be an active team member in ALPS drives.
- Manage order execution process, from the Order Acknowledge Management, deliveries from the factories up to invoicing.
- Responsible for response time to process aftersales orders.
- Responsible of achieving order TAT and timely execution of clear order.
- Responsible for clear executable orders backlog with visibility of execution time frame.
- Support the customer solving basic technical questions. Coordinate with operations &. Communicate to obtain current production dates, update required systems and communicate changes with customers.
- Responsible for coordinating with various inspection agencies technically and commercially.

Who you are?

As a Customer Sales Support Executive, you will analyse the information, develop, and execute a Plan, Prioritize, create focus, align efforts, and drive priorities.

What you can be?
- Graduate engineer 3 years to 5 years of experience
- Good commercial knowledge
- INCOTERMs
- Knowledge of MS Office
- Sales support /Order execution experience.

Why should you apply
- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- Exciting place to build a global network with different nationalities to mingle and to learn.
- Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.

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