Customer Service Representative

3 days ago

Delhi Delhi, India SNTC AGRO TECHNOLOGY PVT. LTD. Full time

1. should be able to handle inquiries, provide product/service information, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

2. Provide prompt and courteous assistance to customers via phone on receiving calls.

3. Address customer inquiries regarding product/service information, pricing of product, company information

4. Investigate and resolve customer complaints, concerns, and issues promptly and professionally. This may involve troubleshooting technical problems, facilitating returns or exchanges, or escalating complex issues to higher levels of support.

5. should be able to educate customers about company product
- features, usage, benefits, help with app installation etc.

6. Accurately document all customer interactions, transactions, complaints, and resolutions.

7. Solicit feedback from customers to identify areas for improvement and relay this information to relevant departments within the organization.

8. Staying updated on product/service offerings, industry trends, and customer service best practices to provide informed assistance to customers.

**Requirements**:

- **Excellent Communication Skills**: Proficient in verbal and written communication with a clear and professional demeanor.
- **Empathy and Patience**: Ability to empathize with customers' concerns and demonstrate patience in resolving issues to ensure customer satisfaction.
- **Problem-Solving Abilities**: Strong analytical and problem-solving skills to address customer inquiries and resolve issues efficiently.
- **Customer Focus**: Dedication to providing exceptional customer service and exceeding customer expectations.
- **Team Player**: Ability to work collaboratively within a team environment and support colleagues as needed.
- **Flexibility**: Willingness to adapt to changing priorities, schedules, and customer demands in a fast-paced environment.
- **Previous Experience**: Prior experience in customer service, sales, or related fields may be advantageous.

**Job Types**: Full-time, Permanent

**Salary**: ₹13,500.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Diploma (required)

**Experience**:

- Customer relationship management: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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