Restaurant Hostess

7 hours ago

Mahalaxmi Mumbai Maharashtra, India ARAKU COFFEE Full time

** Only Female Hostess**

Masque Fine Dining Restaurant, renowned for its exquisite culinary experiences and luxurious ambiance, is seeking a talented and professional Restaurant Hostess to join our team. As a Restaurant Hostess at Masque, you will be the first point of contact for our esteemed guests, providing exceptional customer service and creating a warm and inviting atmosphere. Your primary responsibility will be to ensure a seamless dining experience for our patrons while upholding the high standards of our fine dining establishment.

Key Responsibilities:

- Greet and Welcome Guests: Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
- Reservation Management: Handle reservation inquiries, manage reservations, and maintain an organized seating plan to optimize table turnover.
- Seating Arrangements: Escort guests to their designated tables, considering special requests and preferences.
- Communication: Liaise with the restaurant staff, including servers and management, to ensure smooth coordination and effective communication throughout the dining experience.
- Customer Assistance: Provide assistance to guests with menu information, special requests, and any other queries to enhance their dining experience.
- Maintain Reception Area: Keep the reception area clean, organized, and aesthetically pleasing to reflect the high standards of Masque.
- Upselling and Promotion: Promote special offerings, promotions, and events to guests, contributing to revenue generation.
- Problem Resolution: Handle guest concerns and complaints with professionalism and efficiency, escalating issues to the management when necessary.

Qualifications and Skills:

- Previous experience as a hostess in a high-end, fine dining restaurant is preferred.
- Excellent communication and interpersonal skills.
- Impeccable grooming and presentation.
- Ability to handle high-pressure situations with grace and composure.
- Strong organizational and multitasking abilities.
- Knowledge of reservation systems and basic computer skills.
- Education and Experience:

- High school diploma or equivalent.
- Prior experience in a similar role within the hospitality industry.

Working Hours:
Flexible schedule, including evenings, weekends, and holidays.

**Benefits**:
Competitive salary.

Employee discounts on dining.

Opportunities for career growth and development.

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance

Ability to Commute:

- Mahalaxmi, Mumbai, Maharashtra (required)

Work Location: In person

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