Customer Service Executive

1 week ago

Surat, India BrandIkonic Full time

**Client Servicing Executive Job Description**:
We’re looking for a well-rounded client manager who has good understanding of negotiation skills, leadership skills and convincing power to deliver the right solution to the clients with minimum team effort.The person must have a good understanding of how to make the team more productive and how to deal with different types of clients.

We Are Looking For enthusiastic Minds In Our Young Agency Who loves to help & guide our clients to make the right decisions. Who works hard and inspires the team to do the same.

**Core Skills Required**:

- Fluent english
- Good verbal communication skills
- Client Convincing skill
- Conflict resolution
- Exceptional listening skill
- Task delegation
- Project management
- Getting things done on time
- Handling pressure
- Leadership skills

**Key Responsibilities**:

- Taking order requirements from clients & identifying their needs
- Delegating the work to the team effectively
- Delivering the work to the client and building a good relationship in the process
- Guiding the clients the right way and convincing them to accept the best solution.
- Implement necessary systems & processes to finalise maximum logos fast
- Constantly be in touch with the client & keep them happy at all cost
- Listen carefully & communicate ideas effectively to clients & design team
- Answer clients throughout the day & night times if necessary on holidays also.

**Day to Day Activities**:

- Send a welcome message to the client
- Call client & collect the brief
- Fill out the pdf brief in detail & add it to Clickup with voice recording
- Collect versions from the design manager and send it to the client
- Call the client right away & ask for the feedback
- Follow-up with the client to collect feedback.
- Convince clients to finalise one of the sent designs
- Do the necessary revisions fast & finalise the logo
- Call client for the payment
- Tell designer to prepare final delivery of the design
- Send it to the client with google review link
- Send thank you message to the client
- Call the client & collect video testimonial from them
- Follow-up with client for video testimonial
- Call client to collect picture of them with logo
- Follow up with client to collect the picture

**Job Timing**:
9:15 to 6:45 (45 min lunch break)
Monday to saturday

**Salary**:
20000 to 40000 (based on experience)

**Training Period**:
1 month

**Bond Period**:
1 year

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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