Customer Service Executive

4 days ago

Surat, India eZee Technosys Full time

**Roles & Responsibilities**:

- Respond to communications received from clients and resellers, along with internal enquiries.
- Prepare estimates AMC cost of all the clients and share with them accordingly.
- Followup for AMC renewals
- Prepare Monthly MIS for AMC department.
- Assisting all customers regarding outstanding balances and then obtaining payment.
- Worked independently and as part of a team to handle customer conflict and resolved issues professionally. Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals.
- Reviewed customer's reasons for delinquency and determine if a temporary solution would cure continuous delinquency.
- Monitor overdue accounts, using computers and other automated systems.
- Must communicate & follow up effectively with sales dept (BDM) regarding customer accounts on a timely basis.

**Skills Requirements**
- Strong verbal and written communication skills in English.
- Good computer knowledge.
- Self motivated and a team player.
- Excellent attendance and punctuality.
- Excellent customer service skills.

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