Operations Excellence Associate

5 days ago

Delhi Delhi, India Vahan Full time

**Role - Operations Excellence Associate | New VL training & Support**

**About Vahan**:
We are looking for experienced Team Lead in Bangalore, Hyderabad & Chennai to develop and streamline processes, improve placement conversion and provide a seamless customer experience to new Vendor partners.

The role will focus on developing scalable processes for vendor partners, monitor and manage performance of their recruitment team and take initiatives to improve partner experience. This requires ownership, proactiveness and a commitment to operational excellence, as well as creative thinking with a strong customer-centric mindset.

This role calls for versatile profiles that have a knack for solving problems along with the ability to push new initiatives, positively challenge the status quo, lead from the front and roll the sleeves to jump in any problem any time.

**What you’ll do**:

- Travel to new channel partners’ offices to train the tele-callers and set up the basic hygiene in the office to run successful telesales operations.
- Coordinate closely with the supply acquisition team to identify the recurring adoption of the new vendors.
- Developing and delivering training programs to tele-callers on priority clients’ processes, objection handling on the calls, best practices of operations, etc.
- Build a training calendar up to 2-months in line with the relevant stakeholders
- Support the senior management/ leadership to build and deliver relevant training modules that help the account managers to set up the key accounts for success.

**Requirements**:

- Graduate degree [any stream] (Nice to have)
- 2-5 years of experience in managing team (Should have)
- At Least 2 year experience in recruitment (Nice to have)
- Collaborative, organized, and detail-oriented (Nice to have)
- Comfortable working in a fast-paced startup environment (Should have)
- Strong interpersonal and communication skills (Should have)
- Basic knowledge of MS-Office and G-Suite (Must have)
- Local language is a must, English/Hindi basics (Must have)
- Comfortable in traveling 10-15 days a month outside home town (Must have)

**Even Better**:

- Previous startup experience (Nice to have)
- Self-starter and entrepreneurial attitude (Nice to have)

**Why you’ll LOVE this job**

We’re a small team that enjoys working hard, getting a lot done and having fun. Not to mention that you’ll get to work on a product that is making a profoundly positive impact on people’s lives. We also provide an outstanding training ground for aspiring entrepreneurs.

**We can promise**:
Our co-workers are a close-knit, intelligent, and motivated team. We care about you. We offer competitive health insurance for employees and their dependents. You’ll love where you work. Compensation:

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