Operations Excellence Head

1 day ago

New Delhi, India Quess Corp Limited Full time

Quess Corp Limited is India’s largest and a global leader in Staffing and Workforce Solutions, empowering businesses to enhance productivity through our deep domain expertise and future-ready workforce through our AI driven digital platforms. Quess boasts a 550,000+ strong workforce across 8 countries, serving 3,000+ clients worldwide. In just 17 years, we've grown from a start-up to an industry powerhouse, driving transformative impact for businesses globally.We offer a comprehensive suite of technology-driven staffing and managed outsourcing services, and are a leading provider across M&A, Retail, Telecom, Manufacturing, IT, GCCs, BPO services, and more. Introducing Quess Staffing Solution: Your Ultimate HR PartnerA market leader in the Indian staffing service, Quess Staffing, caters to some of the biggest brands in the country. Our proven track record of delivering world-class staffing solutions enables us to oversee the entire recruitment process from assessing candidates to recruitment while reducing the cost of staffing. Our skilled workforce, efficient operations, and commitment to excellence have made us the go-to company for staffing services in India – be it for customized retail requirements or contract staffing services.Role: National Head – Operations Excellence & Client Governance Location- Bangalore Role Summary:Will act as the strategic enabler and governance anchor for Quess’ staffing operations. This leader will drive standardization, scalability, compliance, and automation across the organization to strengthen client hygiene, revenue assurance, and operational discipline. They will work above regional operations heads with a pan-India mandate, empowering existing state and regional teams to focus on day-to-day execution while leading transformation initiatives.Responsibilities: • Standardize processes across onboarding, compliance, associate lifecycle, and operational reviews.• Govern client escalation response, SLA adherence, and client satisfaction metrics.• Partner with Finance and Sales to improve billing hygiene and reduce DSO.• Lead internal and external audit readiness, ensuring 100% compliance adherence.• Drive automation, digitisation, and process transformation across workflows.• Mentor and enable regional/state ops leaders with governance and capability programs.• Improve client satisfaction and NPS scores and 100% compliance and audit readiness.Qualifications and Skills: 15+ years of relevant experience in operations and preferably from similar industry.

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