Restaurant Storekeeper

2 days ago


Mumbai Maharashtra, India Sensys Technologies Pvt. Ltd Full time

**Key Responsibilities**:

- **Guest Reception & Greeting**:

- Warmly greet all guests upon arrival with a friendly and professional attitude.
- Escort guests to their table, ensuring they are comfortably settled and feel welcomed.
- Be attentive to guest needs throughout the dining experience.
- **Guest Service Excellence**:

- Ensure guests have an exceptional experience, handling any complaints or concerns in a calm and professional manner.
- Anticipate guest needs and offer suggestions for menu items, wine pairings, or special promotions.
- Keep track of regular guests and offer personalized service.
- Address guest inquiries and requests promptly and efficiently.
- **Reservation Management**:

- Manage and confirm restaurant reservations, ensuring optimal table allocation and timely seating.
- Maintain guest waitlists and manage flow during peak hours, ensuring smooth guest transitions.
- **Communication**:

- Coordinate with servers, kitchen staff, and management to ensure seamless service delivery.
- Communicate guest preferences, dietary restrictions, or special requests to appropriate staff.
- **Guest Feedback & Relationship Building**:

- Gather guest feedback on their dining experience, ensuring all feedback is noted and acted upon.
- Promote loyalty programs, special events, and other initiatives designed to increase repeat business.
- Establish rapport with guests and assist in fostering long-term guest loyalty.
- **Complaint Resolution**:

- Address any issues or complaints raised by guests in a professional, calm, and efficient manner.
- Work closely with the management team to ensure appropriate resolution of guest concerns.
- **Uphold Restaurant Standards**:

- Ensure that the guest experience meets the restaurant's high standards of service, quality, and ambiance.
- Maintain a neat, professional appearance and demonstrate a high level of decorum at all times.

**Job Types**: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Experience**:

- store keeper: 1 year (required)
- Restaurant: 1 year (required)

Work Location: In person



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