Site Relationship Partner

6 days ago

Remote, India Parexel Full time

In Parexel FSP we are currently looking for a Site Relationship Partner based in Mumbai, India.

**Position Purpose**:

- The Site Relationship Partner (SRP) is the main Client point of contact for investigative sites, responsible for building and retaining relationships from site activation through the lifecycle of studies
- The SRP is the face of the Client and therefore accountable for ensuring that sites receive necessary support and engagement, issues are resolved, and the Client’s reputation is that of Partner of Choice.
- The SRP proactively collaborates and provides local intelligence to country outreach surveys, targeted sites strategies, study design, and Client pipeline opportunities

**Primary Duties**:
Responsible for relationship building and management
- Usher investigator sites through site activation and study activities from study start up to close out.
- Maintain regular communications with investigator sites to gather status updates, informal and formal performance metrics, and study-level feedback
- Act as the main point of contact for all site
- and study-level questions, liaising with and escalating to appropriate teams to respond and resolve questions. Follow up and close issue status with investigators to ensure awareness of resolution

Responsible for proactively providing local intelligence
- Provide country/regional level input to country outreach surveys including protocol feasibility, country Standard of Care (SOC) and medical practices
- Provide country/regional level input to country strategy/planning and site recommendation through intimate understanding of country, sites, processes and practices, and associated site performance metrics

Accountable for study start-up, activation, and execution to plan

For targeted sites
- Deploy Global Site and Study Operations (GSSO) targeted site strategy by qualifying and activating targeted sites, while coordinating Client functions to standardize processes and deliver activation in line with the targeted site strategy
- Confirm (and educate where needed) that sites are familiar with Client requirements for study start up and facilitate the availability of Master Service Agreements (MSAs) when feasible

For all sites
- Provide enrollment support and ensure progress by responding to start up and recruitment issues from investigators, partner with study team to define and support recruitment initiatives at site / country level
- Maintain a thorough knowledge of assigned protocols

**The Individual**:

- A scientific or technical degree in the healthcare area is preferred along with extensive knowledge of clinical trial methodology
- Skills in more than one language are an advantage in this role; English is required
- Experience with drug development and monitoring (preferred)
- Experience implementing centrally designed and developed initiatives on a local basis
- Demonstrated knowledge of quality and regulatory requirements for applicable countries
- Demonstrated knowledge of site intelligence at country/cluster level in support of site recommendation
- Demonstrated knowledge of clinical trial methodology and the drug development process, related to monitoring clinical trials, Good Clinical Practice (GCP), Food and Drug Administration (FDA), or country-specific regulatory environment
- Availability to travel regularly within country and region is required
- Effective verbal and written communication skills in relating to colleagues and associates both inside and outside of the organization

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