Customer Services Executive

2 days ago

Mumbai, India Makoto HR Solutions Full time

Job Opening in **Premium Residential Sites**.

**Customer Services Executive**

Location - Mumbai - **Byculla**

Budget upto **35000 to 45000 **in hand per month

 Logging the residents’ complaints and requests in the APNA Complex portal and

following up for the closure of the same Meeting with new residents and welcoming

them and also making aware for the process in details

 Updating PM with detailed and summary reports

 Incident reports shared with HODs and Boards of Condominium members if persists

 Handling special events by co-originating, executing and plan implementing

 First point for the escalation towards resident, internal team and board

 Coordinating with respective departments for the brief & execution of resolutions to customer grievances & categorically forecasting the Reports

 Sending weekly monthly reports by segregating them with nature wise and sending to

respective HODs

 Maintaining RT-PCR test reports of Residents and sharing with HODs and BOMs

 Maintaining members quarantine reports

 Updating and maintaining records of contact details of the Condominium.

 Maintaining relationship with the various Residents, Board of Condominium members

and internal team as well

 Preparing Monthly Roster and Schedules for CRE’s

 Leading the Soft Service HK team, briefing them on routine activity & further follow ups

 Handling ERT for an emergency situation.

**Salary**: ₹35,075.92 - ₹45,698.23 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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