Customer Happiness Executive

2 days ago


Mumbai Maharashtra, India Innorenovate Full time

**Core responsibilities**
- Respond to and resolve for customer service issues with the highest quality and as per the metrics put in place.
- Document all chats/calls with regards to customer queries/complaints accurately using CRM and our Proprietary tool.
- Communicate clearly and effectively with customers.
- Deliver Outstanding Customer Experience to each and every Customer who has called in.
- Provide process improvement feedback to team leaders and managers, so that we can do the best for the customer.
- Productivity - Number of chats handled, resolution time, first response time. Quality - CSAT, Quality score.

Pay: ₹20,000.00 - ₹28,000.00 per month

Application Question(s):

- Are you an Immediate Joiner?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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