
Service Delivery
7 days ago
**Location**: Bangalore
**Experience: 3Y - 5Y**
**Preferred Industry**: IT Services / Hardware Maintenance / Break-Fix Support
**Requirement - Immediate Joiners - 1 Month**
**Key Responsibilities**:
- Manage and nurture IT service partners to ensure timely and quality field service delivery
- Oversee daily break-fix operations for desktops, laptops, and printers
- Ensure SLA adherence and proactively manage escalations
- Coordinate with OEMs and internal teams for spare parts and service logistics
- Monitor and report on service metrics, resource deployment, and performance
- Ensure compliance with contractual terms and operational KPIs
- Drive process improvements and enhance partner efficiency
- Handle client interactions and ensure satisfaction in service delivery
**Required Skills**:
- Strong experience in **partner/vendor management** and **field operations**:
- Solid understanding of **IT hardware break-fix services**:
- Experience with **SLA/contract management** and **service coordination**:
- Hands-on with ticketing tools (ServiceNow, Freshdesk, etc.) and basic reporting tools
- Excellent communication, problem-solving, and stakeholder management skills
Pay: ₹350,000.00 - ₹400,000.00 per year
**Experience**:
- Partner Management: 3 years (required)
Work Location: In person
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