Service Delivery

7 days ago


Bengaluru Karnataka, India TVS ELECTRONICS LIMITED Full time

**Location**: Bangalore
**Experience: 3Y - 5Y**
**Preferred Industry**: IT Services / Hardware Maintenance / Break-Fix Support
**Requirement - Immediate Joiners - 1 Month**

**Key Responsibilities**:

- Manage and nurture IT service partners to ensure timely and quality field service delivery
- Oversee daily break-fix operations for desktops, laptops, and printers
- Ensure SLA adherence and proactively manage escalations
- Coordinate with OEMs and internal teams for spare parts and service logistics
- Monitor and report on service metrics, resource deployment, and performance
- Ensure compliance with contractual terms and operational KPIs
- Drive process improvements and enhance partner efficiency
- Handle client interactions and ensure satisfaction in service delivery

**Required Skills**:

- Strong experience in **partner/vendor management** and **field operations**:

- Solid understanding of **IT hardware break-fix services**:

- Experience with **SLA/contract management** and **service coordination**:

- Hands-on with ticketing tools (ServiceNow, Freshdesk, etc.) and basic reporting tools
- Excellent communication, problem-solving, and stakeholder management skills

Pay: ₹350,000.00 - ₹400,000.00 per year

**Experience**:

- Partner Management: 3 years (required)

Work Location: In person



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