038-service Delivery Manager-l3

2 days ago

Bengaluru Karnataka, India Suventure Services Full time

**Job Location**: Bangalore

**Company Description**:
Krish is a leading provider of cloud managed services, specializing in delivering high-quality solutions on Azure and AWS platforms. We are committed to ensuring our customers receive top-tier service and support, enabling them to leverage cloud technologies to their fullest potential.

**Job Overview**:
**Summary of Responsibilities**:

- _Service Delivery Management:_
- Oversee the delivery of cloud managed services to ensure high-quality service and customer satisfaction.
- Manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to meet or exceed customer expectations.
- Create Monthly and Quarterly Reporting and facilitate Quarterly Business Reviews with customers.
- _ Customer Relationship Management:_
- Develop and maintain strong relationships with customers, acting as the main point of contact for service delivery issues and escalations.
- Ensure a high level of customer satisfaction by proactively addressing and resolving issues._- Operational Excellence:_
- Create and manage standard operating procedures to ensure consistent and high-quality service delivery.
- Manage change requests and escalations, ensuring timely and effective resolution.
- Implement and oversee continuous improvement initiatives to enhance service delivery.
- Vendor Management:

- Manage relationships with vendors and service providers to ensure seamless service delivery.
- Negotiate contracts and manage vendor performance to meet service delivery requirements.
- Leadership and People Management:

- Lead and mentor a team of service delivery professionals, fostering a culture of excellence and continuous improvement.
- Provide regular performance feedback and development opportunities for team members.

**Qualifications**:

- Minimum of 8 years of experience as a Delivery Manager, specifically in delivering managed services for customers on Azure and/or AWS.
- Expert in managing SLAs, KPIs, monthly and quarterly reporting, and conducting Quarterly Business Reviews.
- Proven experience in customer relationship management and delivering high-quality service.
- Strong experience in creating and managing standard operating procedures.
- Excellent communication and people management skills.
- Strong leadership skills with the ability to inspire and motivate a team.
- Experience in managing change requests and escalations effectively.
- Vendor management experience, with the ability to negotiate contracts and manage vendor performance.
- Excellent problem-solving skills and the ability to think strategically.
- Strong experience in creating and managing shift schedules for 24×7 coverage across the APJ Locations.

**Preferred Qualifications**:

- Certifications in Azure and/or AWS.
- ITIL certification or similar IT service management qualification.

  • Production Support with Snowflake

    6 days ago

    Bengaluru, Karnataka, India CAPCO Full time

    **L3 - Production Support with Snowflake** **Experience**: 6-9 years **Location**: Bangalore or Pune **Technology Mandatory Offshore Support Responsibilities**: - L3 Production Support activities including (but not limited to) diagnosis, investigation, resolution provision, coordination with team lead, business, infrastructure support and vendors (e.g....

  • Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India ISG (Information Services Group) Full time

    Position/ Job Title: Service Delivery Manager Location: Bengaluru, Karnataka Job Description for the Position: The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services. The job holder is responsible for coordinating the various projects as initiated by the customer and will be...

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India ISG (Information Services Group) Full time

    Position/ Job Title: Service Delivery ManagerLocation: Bengaluru, KarnatakaJob Description for the Position:The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services. The job holder is responsible for coordinating the various projects as initiated by the customer and will be single...

  • Service Delivery Manager

    5 days ago

    Bengaluru, India ISG (Information Services Group) Full time

    DescriptionPosition/ Job Title:**Service Delivery Manager Location: Bengaluru, KarnatakaJob Description for the Position:** The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services. The job holder is responsible for coordinating the various projects as initiated by the customer and...

  • Ub- L3

    1 week ago

    Bengaluru, India Bajaj Auto Full time

    **Experience**: 4 - 10 Years **Location**: Bangalore RO (CTL)Karnataka **Nature of Job**: After-Sales **Job role**: Product & Field Support **BU - UB Department ( Service - UB )** **L3 - Area Service Manager** **Job role** **Area Service Manager, Urbanite Business** **Educational Qualifications** **B.E./B. Tech. preferably in Electrical/ Electronics...

  • L3 Support Specialist

    3 days ago

    Bangalore, Karnataka, India Eurofins Full time

    Company DescriptionAbout Eurofins Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and the environment safer healthier and more sustainable From the food you eat to the medicines you rely on Eurofins works with the biggest companies in...

  • L3 Service Desk Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Euromonitor Full time

    Brief overview of the role Reporting to the Service Desk Lead (APAC), the Service Desk Engineer plays a key role in managing end-user devices, resolving complex technical issues, and supporting Service Desk Analysts. The role emphasizes advanced troubleshooting, automation, asset and configuration management, ITIL-aligned service delivery, and process...

  • Google Workspace Admin

    2 weeks ago

    Bengaluru, Karnataka, India CA-One Tech Cloud Inc. Full time

    Job Description: Google Workspace Admin (L3 Support) Experience: 5+ Years (Relevant 5+ years) Location: Bangalore **Job Description**: Prior work experience in any Google process Worked for Google Cloud Platform or G suite or Google workspace processes in any capacity Good knowledge of google products and services example Google Search, Google Maps,...

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Nasugroup Full time

    We are seeking an experienced and client-focused Service Delivery Manager with 8-12 years of experience in IT service management, operations, and stakeholder engagement. The Service Delivery Manager will be responsible for ensuring seamless delivery of IT services, managing SLAs, and driving service excellence across multiple client accounts. This role...

  • Service Delivery Manager

    5 days ago

    Bengaluru, India WyzMindz Solutions Pvt. Ltd. Full time

    Job Title: Operations Manager - Service Delivery Location: Bengaluru, KA. Department: Service Delivery Reports to: Director of Operations Job Summary The Operations Manager for Service Delivery is responsible for overseeing the day-to-day operations to ensure that services are delivered efficiently on time, and within agreed service levels. This role...