Production Support with Snowflake

**L3 - Production Support with Snowflake**

**Experience**: 6-9 years

**Location**: Bangalore or Pune

**Technology Mandatory Offshore Support Responsibilities**:

- L3 Production Support activities including (but not limited to) diagnosis, investigation, resolution provision, coordination with team lead, business, infrastructure support and vendors (e.g. SWIFT, Smart Stream and Broadridge)
- Implement/Deploy configuration, code changes across all environments including production which is managed by the production support team
- Support for any hardware, systems software or other infrastructure related issues.
- Interaction with offshore team in regard to support incidents assigned to offshore developer for L3/L4 support (i.e. investigation, resolution provision, permanent fix, support release management processes.
- Daily on/offshore team calls at 10 AM GMT to review status.
- Report weekly status of production incidents and project work to offshore delivery manager

**Tools and Technologies**
- SWIFT
- TLM Algo Collateral
- SQL
- SSRS Reporting
- Windows, MQ, UNIX Domain Knowledge
- Middle office or Back office.
- Knowledge in banking domain.
- L3 Production Support activities including (but not limited to) diagnosis, investigation, resolution provision, coordination with team lead, business, infrastructure support and vendors (e.g. SWIFT, Smart Stream and Broadridge)
- Strong troubleshooting capabilities and good communication skills.
- Analyze business requirements and translate into an efficient technical solution.
- Implement/Deploy configuration changes across all environments excluding production with the appropriate approvals as per Release management processes
- Monitoring end of day batches and act as point of escalation for any BAU queries.
- Vendor interaction Functional Skills
- Technical Understanding of financial services industry.

**Soft Skills**
- Ability to lead / guide
- Good analytical skills
- Good Interpersonal skills, written & verbal communication skills
- Exposure of working with International clients and cross-cultural teams
- Can do attitude and good problem-solving skills.
- Ability to priorities own workload. Work as part of a team or independently.
- Cope under pressure and assist in other areas of the Core ops dev team.

**About Us**
- “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with _**_Consultancy of the year in the _**_British Bank Award_**_ and has been ranked _**_Top 100 Best Companies for Women in India 2022 by _**_Avtar & Seramount_**_. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. _

**_WHY JOIN CAPCO?_**

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

**_ MAKE AN IMPACT_**

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

**_ #BEYOURSELFATWORK_**

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

**_ CAREER ADVANCEMENT_**
- With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands._

**_ DIVERSITY & INCLUSION_**
- We believe that diversity of people and perspective gives us a competitive advantage._