Chat Support Executive
18 hours ago
About TargetBay:
Experience: 3 - 5 yrs
Location: Perungudi, Chennai
Timing: US Shift
Roles and Responsibilities:
Respond to customer queries in a timely and accurate way through chat
Help improve customers; product knowledge and offer guidance on best practices.
Retain and Upsell new products and services to existing customers.
Serve as the client’s project manager for the assigned accounts.
Coordinate with the developers and resolve the account related errors and communicate the same to the customers in a timely manner.
Generate report on a daily and weekly basis.
Required:
3 - 5 years of of relevant experience as executive or senior executive in a Chat process
Experience in the chat or voice process is mandate
Strong Written skills
Effectively handles Multitasking
Understand trigger statements and identified customer pain points
Provides concise information as requested
Experience in MS Office tools is a value add
Ready to work in US Shift
Product Company will be added advantage
**Salary**: ₹314,506.06 - ₹1,554,825.49 per year
Schedule:
Night shift
**Experience**:
total work: 1 year (preferred)
Ability to Commute:
Chennai, Tamil Nadu (required)
Ability to Relocate:
Chennai, Tamil Nadu: Relocate before starting work (required)
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
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