Chat Support Executive

2 days ago

T Nagar Chennai Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

MrMed is looking for Chat Support Executives to assist our customers in order fulfillment and post‑order support over telephone/ chat channels.

**Location: T Nagar Chennai (Only work from office role)**

**Age Criteria: 20 to 29 years**

**Responsibilities**:

- Handling customers’ query on products or the company mainly via chat channels, and making follow‑up outbound calls
- Single point of contact for order tracking, communication with logistics partners and post sales support to customers
- Resolving pre-dispatch issues of the customers - dispatch delay, product non-availability
- Resolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds
- Checking delivery status and coordinate with delivery partners regarding escalations and on-time delivery
- Conduct occasional phone calls as required, focusing on addressing specific customer concerns or escalating complex issues to the appropriate department.
- Developing and sustaining solid relationships with customers to encourage repeat purchases
- Escalating issues to team leads and persistent issues directly to senior management

**Desired Profile**:

- Bachelor’s degree in any field.
- 0 to 2 years experience in customer support
- Exceptional written communication skills in English to effectively interact with customers through chat platforms
- Preferred minimum typing speed of 40-50 words per minute
- Ability to multitask and prioritize tasks to meet response time targets and handle chat volumes effectively.
- Should possess a temperament for handling customers with care

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift

Ability to commute/relocate:

- T Nagar, Chennai - 600017, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Experience**:

- customer support: 1 year (preferred)
- work: 1 year (preferred)

**Language**:

- English fluently (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9191919191

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