Client Servicing Executive

6 days ago

Mumbai Maharashtra, India www.experiencesol.com Full time

**SOL Brand Solutions Pvt Ltd**. is a leading global exhibitions, events and branding agency in **India, France, Germany, and the USA**. We also have an arm dedicated to Branding and Digital as well as a presence in Events.

We are hiring enthusiastic and committed people for our Client Servicing team. If you're dedicated and ambitious, and know how to keep clients’ requirements at the core of your job, SOL Brand Solutions Pvt Ltd. is an excellent place to grow your career.

**Responsibilities**:

- Introduce our company and its services to leads given to you
- Maintain a detailed record of each lead and its status
- Interact with clients, understand their requirements and coordinate with the design team to get a proposal made
- Make presentations and quotations
- Go and meet the client and present the designs and gather feedback
- Work with the MD closely and handle all the tasks related to the MD office and his key clients
- Travel for the show to oversee smooth execution
- Handling and managing and keeping sale lead sheet updated
- Calling sales leads and taking detailed brief and coordinating with design team and production team
- Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
- Keep records and documentation of client interactions for training purposes
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement.

**Qualifications**:

- Prior experience in customer facing roles
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Knowledge of customer service programs and databases, or the ability to learn new software quickly
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
- Ability to speak a second language is an asset

The opportunity in the events industry to learn, grow, network and travel is immense. You get to meet people from various work profiles, and geographies and exchange ideas. While it is fun, it is also challenging. You need to have a solution oriented approach and be ready for any challenge onsite. You need to be ready to work odd hours, travel extensively and think on your toes. If you are ready for the challenge, then we are ready to explore working together.

**Team HR, SOL Group**

**Benefits**:

- Leave encashment

Schedule:

- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Events management: 1 year (required)
- total work: 1 year (required)

**Location**:

- Mumbai, Maharashtra (preferred)

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