Customer Service-female

1 week ago

Nashik District Maharashtra, India Aavesh Enterprises Full time

**Job Summary**:
**Key Responsibilities**:

- **Customer Interaction**:

- Address customer complaints promptly and provide appropriate solutions.
- Follow up to ensure issues are resolved and customers are satisfied.
- **Service Coordination**:

- Coordinate with other departments to address customer concerns and deliver solutions.
- Maintain records of customer interactions, inquiries, and complaints in the CRM system.
- Process orders, refunds, or service requests accurately and efficiently.
- **Product and Service Knowledge**:

- Develop a thorough understanding of the company’s products or services to provide accurate information to customers.
- Update customers on new products, services, or promotions that may interest them.
- **Customer Relationship Management**:

- Build and maintain strong relationships with customers through excellent service.
- Handle VIP or priority customers with extra care to ensure their satisfaction.
- Collect customer feedback and relay insights to improve products and services.
- **Reporting and Documentation**:

- Prepare and submit regular reports on customer service activities and feedback.
- Ensure proper documentation of customer issues and resolutions for future reference.
- **Quality Assurance**:

- Monitor customer satisfaction metrics and strive for continuous improvement.
- Ensure compliance with company policies and standards during all customer interactions.

**Requirements**:

- **Educational Qualifications**:

- High school diploma or equivalent; a bachelor’s degree in any field is an advantage.
- **Experience**:

- 1-3 years of experience in customer service or a similar role is preferred.
- Freshers with excellent communication skills are also encouraged to apply.
- **Skills**:

- Strong verbal and written communication skills.
- Proficient in Microsoft Office and CRM tools.
- Good organizational and time management skills.
- Ability to handle challenging situations with patience and professionalism.
- **Personal Attributes**:

- Pleasant personality and professional appearance.
- Empathetic, approachable, and customer-focused attitude.
- Quick learner and adaptable to new tools and processes.

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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