Customer Service Executive

1 day ago

Nashik Maharashtra, India Ace Consultants Full time

WE ARE HIRING

Job designation:

- Customer Service Executive

Job location: -Nashik, Maharashtra.

**Salary**: -15,000-25,000 per month

**Experience**:

- Total experience:

- 3 years of experience as a Customer Service executive.
- Minimum experience:

- 1-2 years of experience in a customer service or related role.

Education:

- Bachelor’s degree or equivalent work experience.

Eligibility:

- Only female applicants are required.

Skillset:

- Good communication skills
- Proficiency with MS Office

**IMMEDIATE JOINERS REQUIRED**

**JOB TYPE: FULL TIME**

**Profile Introduction**:
We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. As a vital part of our organization, you will be the primary point of contact for our valued customers, ensuring their inquiries are addressed promptly and effectively. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.

**Responsibilities**:

- Providing accurate information about our products and services to customers.
- Resolving customer complaints and issues with empathy and efficiency.
- Processing orders, returns, and exchanges.
- Collaborating with other teams to ensure seamless customer experiences.
- Identifying and escalating complex issues to appropriate departments for resolution.
- Maintaining detailed records of customer interactions and transactions.
- Continuously striving to improve customer satisfaction and loyalty.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using customer service software and CRM systems.
- Flexibility to work shifts, including evenings and weekends.
- Empathetic and patient demeanor when dealing with customers.
- Positive attitude and willingness to learn and adapt.
- Languages: Hindi, Marathi, English.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

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