Customer Care Executive(Female)
6 days ago
**Experience & Background**
- 1 - 3 Years Experience in customer support for D2C/eCommerce brands
- Graduate; certification or hands-on experience with helpdesk/CRM tools (e.g., Zendesk/Freshdesk) preferred
- Clear communication (English + Hindi; regional languages a plus); empathy-led problem solving
- Strong grasp of customer experience metrics (CSAT, NPS, FRT/AHT, FCR) and ticket hygiene best practices.
- Familiarity with order flows, returns, refunds, and replacement SLAs across marketplaces and D2C
**Key Responsibilities**
- Maintain high CSAT/NPS; monitor and report CX metrics with insights to reduce AHT and improve first-contact resolution
- Create/maintain macros/FAQs and escalate product or logistics issues with clear RCA and follow-through
**Industry**
Food and Beverage Retail
**Employment Type**
Full-time
**Job Type**: Contractual / Temporary
Contract length: 12 months
Pay: ₹10,560.71 - ₹15,079.29 per month
**Benefits**:
- Work from home
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: Remote
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