Customer Support Associate

2 days ago

Varachha Surat Gujarat, India Gurukrupa Exports Full time

**Role Overview**:
**Key Responsibilities**:

- Handle customer interactions over the phone in **Tamil, Hindi, English** with professionalism and empathy.
- Maintain and update customer data in software and ensure smooth integration with **Tally.**:

- Coordinate with the sales and accounts to ensure prompt and accurate communication with customers.
- Follow up with customers and sales person regarding payments.
- Maintain accurate records of customer transactions.
- Assist accounts team in cross-verifying entries in Tally related to customer payments, returns, or adjustments.
- Support marketing campaigns through database management and basic segmentation.

**Skills & Qualifications**:

- Minimum 1-2 years of experience in CRM customer support
- Proficient in **Tamil,** English and Hindi
- **Basic working knowledge of Tally Software**(data entry, voucher checking, customer ledger verification)
- Strong communication and interpersonal skills
- Detail-oriented with a customer-first mindset

**Educational Qualification**:

- Bachelor’s degree (B.Com / BBA / or any related field preferred)

Thanks & Regards
Ritu Sahani
Surat | Mumbai | Chennai | Bangalore | Coimbatore |
Hyderabad | Vijayawada | Thrissur

**Job Types**: Full-time, Permanent

Pay: ₹10,326.48 - ₹25,889.38 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 06357937701

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