Customer Service Representative

1 week ago


Remote, India Seeking Alpha Full time

**Join a Company That Invests in You**

Seeking Alpha is the world's leading community of engaged investors. We’re the go-to destination for investors looking for actionable stock market opinions, real-time market analysis, and unique financial insights. At the same time, we’re also dedicated to creating a workplace where our team thrives. We’re passionate about fostering a flexible, balanced environment with remote work options and an array of perks that make a real difference.

Here, your growth matters. We prioritize your development through ongoing learning and career advancement opportunities, helping you reach new milestones. Join Seeking Alpha to be part of a company that values your unique journey, supports your success, and champions both your personal well-being and professional goals.

**What We're Looking For**

**Requirements**:

- Very high level of English (verbal and written) - Must
- At least two years of experience in customer support over the phone
- Strong phone contact handling skills and active listening
- Track record of over-achieving quota and a knack for up-selling additional products/services
- Familiarity with CRM systems and best practices
- Customer orientation and ability to adapt/respond to different types of customer personalities
- Ability to multitask, prioritize, and manage time effectively
- Experience in providing support for financial institutions - an advantage
- Experience in providing support in a B2C environment - an advantage
- Knowledge of U.S. stock markets and terminology - an advantage

Location: Remote work in India

Working terms: Night Shifts (05:30 PM to 03:30 AM IST, including 1-hour break), Monday to Friday.

What You'll Do:

- Manage large amounts of incoming phone calls and tickets
- Actively perform product feature tours, updates, retention, and feedback calls with customers
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Address customer queries by identifying their needs and providing complete and accurate solutions
- Go the extra mile to engage customers



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