Operations Coordinator

1 week ago

Khar Danda Mumbai Maharashtra, India YDigital Full time

**Job Title**: Operations Coordinator
**Location**: Khar West
**Working Hours**: 11am to 8 pm
**Salary**: Rs 10000 to 20000

**Job Summary**:
**Key Responsibilities**:

- **Client & Order Coordination**:

- Send order forms daily to designated personnel (e.g., Roshni).
- Coordinate with clients for order confirmations.
- Track and cross-check servicing of clients from Delhi, Bangalore, and other locations.
- Ensure client pictures are taken with the order form.
- Assist technicians in taking feedback videos post every fitting.
- **Inventory & Delivery**:

- Coordinate with inventory and technicians; maintain track of units issued.
- Update and cross-check stock issues and inventory levels.
- Discuss and prioritize urgent deliveries with inventory.
- Track delivery of units to Delhi & Bangalore branches.
- Update CRM with delivery status and no-show clients.
- **CRM & Ticketing**:

- Update CRM in real-time based on client status.
- Track help ticket system and ensure resolution by concerned personnel.
- Maintain accurate records of all operational data.
- **Internal Process Coordination**:

- Coordinate issuance of units the next day after confirmation.
- Cross-check pre-consultation forms of Fixed Models (FMs).
- Check and update American Info Data in coordination with team members.
- Follow-up and provide reminders for on-floor testimonials and podcasts.

**Skills Required**:

- Excellent organizational and multitasking abilities.
- Strong communication (verbal and written) skills.
- Proficiency in CRM tools and basic data entry.
- Ability to coordinate between multiple departments (Inventory, Technicians, Sales).
- Attention to detail and a problem-solving mindset.

**Traits & Self-Image**:

- Reliable and responsible.
- Process-driven and proactive.
- Positive attitude with a client-first approach.
- Self-motivated and team-oriented.

**Motive for Role**:
To ensure smooth backend functioning, timely deliveries, proper documentation, and efficient internal coordination that supports overall service excellence and client satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹11,707.38 - ₹46,160.64 per month

**Benefits**:

- Cell phone reimbursement

Work Location: In person

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