Salon Operation intern
6 days ago
Job Title: Salon Operations Intern
Location: Khar (On-site)
Shift: 9 hours/day, 6 days/week
Duration: Minimum 12 months (full-time internship)
Brand: American Hairline / Alchemane
Stipend & Growth
- Months 1–3: ₹3,000/month (training & shadowing)
- Months 4–6: ₹3,000–₹10,000/month (performance-based)
- Months 7–12: Increment based on KPIs (attendance, accuracy, speed, customer ratings)
What You'll Do (Day-to-Day)
- Front Desk Ops: Manage appointments, walk-ins, and WhatsApp/phone queries; on-time client check-ins.
- Service Coordination: Prepare cabins, handover client briefs to stylists/consultants, ensure slot discipline.
- Inventory & Purchase: Track stock (systems, adhesives, hair care), do GRN, low-stock alerts, vendor follow-ups.
- Billing & Cash Control: Create invoices, tally EOD cash/POS/UPI, receipt filing.
- CRM & Records: Update Sheets/CRM after each service (service notes, photos, consent forms).
- Hygiene & Audit: Daily salon checklist (tools, linen, sterilization, cabin readiness), weekly mini-audit.
- Client Experience: Tea/water protocol, feedback capture, NPS prompts, post-visit follow-ups.
- Back-office Support: Courier dispatch logs, repair/maintenance tickets, basic MIS updates.
What We're Looking For
- Fresh graduates/last-year students welcome; operations/retail/salon interest is a plus.
- Strong ownership; calm under pressure in peak hours.
- Google Sheets/Excel basics (filters, VLOOKUP/XLOOKUP preferred), WhatsApp Business, email etiquette.
- Excellent spoken English/Hindi/Marathi; neat grooming & punctuality.
- Willing to work on-site 9 hours and some festival/weekend rush days.
Job Type: Full-time
Pay: ₹5, ₹15,000.00 per month
Work Location: In person
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