Customer Success Associate

4 days ago

Mansarovar Jaipur Rajasthan, India Careersecure Full time

**Job Description: Customer Success Associate (International Voice Process)**

**Location**: Jaipur, Rajasthan

**Compensation**: Up to ₹3.6 LPA (CTC)

**Shifts**: Rotational

**Working Days**: 5.5 days/week

**Offs**: Rotational

**Cab Facility**: Available during night shifts only

**About the Role**:We are looking for passionate and skilled **Customer Success Associates** to join our dynamic international voice process team. In this role, you will be the first point of contact for our global clients, delivering exceptional customer service while ensuring customer satisfaction and loyalty.**Why Join Us?**
- Be part of a vibrant and collaborative international work environment.
- Work with a global clientele and enhance your professional expertise.
- Benefit from rotational offs to maintain work-life balance.
- Access comprehensive training programs to hone your skills and grow within the organization.

**Eligibility Criteria**
- **Education**: Any graduate from a recognized university.
- **Experience**: Minimum **6 months of experience** in an international voice process is mandatory.
- **Skills**:

- Outstanding communication skills with a neutral or near-neutral accent.
- Ability to empathize, listen actively, and resolve queries effectively.
- Strong problem-solving and multitasking capabilities.

**Key Responsibilities**
- Manage and resolve customer queries through phone support while maintaining professionalism.
- Provide accurate information and solutions to ensure customer satisfaction.
- Build a positive relationship with clients by addressing their needs effectively.
- Follow up on customer interactions and escalate unresolved issues when required.
- Adhere to company policies and meet performance metrics consistently.

**Perks of Working with Us**
- **Career Growth**: Opportunities for professional development through training and mentoring programs.
- **Work-Life Balance**: Enjoy rotational offs to maintain a healthy personal and professional life.
- **Dynamic Environment**: Work with an enthusiastic team in an international setup.
- **Cab Facility**: Night shift employees enjoy safe and reliable transportation.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Rotational shift

Supplemental Pay:

- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

Work Location: In person

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