Staff Program Success Learning Strategist

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Job Description** The Team**

The Global Learning & Development (GLD) team designs, develops and delivers learning solutions for ServiceNow’s Success, Technology, Experience, and Platform (STEP) Organization. GLD sits within the ServiceNow’s Global People organization, supporting the Chief Product Officer / Chief Operating Officer in driving operational excellence within the STEP learning community. We are passionate about making ServiceNow an incredible workplace for every employee. We partner with leaders across the organization to support their business priorities through innovative training programs for their teams.

**The Role**

As the Staff Learning Strategist you will be a key member of the Global Learning and Development (GLD) team, partnering with product management and experience leaders, key stakeholders, and GLD partners to help evolve our onboarding and in-role learning experiences that empower our STEP employees.

**What You Get to Do in This Role**:

- Help shape the long-term strategy/roadmap for program efforts across onboarding and in-role development
- Design and develop innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow, using current learning technologies, AI and instructional design methodologies to meet business objectives
- Partner with Learning Business Partners, senior leadership and domain experts across ServiceNow to understand the learning needs and build effective solutions that drive impact
- Create immersive, engaging, and effective learning experiences through various formats (on-demand learning, virtual instructor led and in-person), including graphics, audio, and video support
- Partner with Instructional Designers / Media Developers by providing direction, oversight, and management of assigned projects and ensure program objectives and timelines are completed on time
- Stay informed on industry advancements and identify innovative approaches to take our products and experiences to the next level
- Evaluate learning program efficacy

**Qualifications**

To be successful in this role, you have:

- Passion for developing learning experiences with an understanding of audience needs and thoughtful user experiences
- Demonstrated ability to leverage AI tools and methods to design and deliver innovative, efficient, and impactful learning programs—from content creation to learner engagement
- Expertise in developing impactful, audience-centered learning experiences using human-centered design, adult learning principles, and instructional design methodologies (ADDIE, Agile, Kirkpatrick)
- Adept at building and scaling complex, multi-audience learning programs—including assessments and certifications—that align to business goals
- Mastery knowledge of adult learning principles and instructional systems design (ADDIE, Agile), and Kirkpatrick’s training evaluation levels
- Experience of driving impact measurement through CSAT, NPS, KPIs, and other key business metrics/outcomes to evaluate program effectiveness and inform continuous improvement
- Skilled in using with learning and design tools, including eLearning development tools and learning management systems. Familiarity with Articulate Storyline and Rise strongly preferred
- Diplomacy, integrity, and empathy that enables you to work optimally at all levels within large organization and with external partners/vendors
- Effective project management in fast-paced environments, balancing multiple priorities across cross-functional initiatives
- The aptitude to adapt to change quickly, with passion and resourcefulness when tackling unfamiliar tasks and requests
- Growth mindset with intellectual curiosity; open to feedback and committed to continuous improvement
- A positive demeanor, with a sense of purpose and the ability to have fun
- Exceptional facilitation and communication skills—written, verbal, and interpersonal—with the ability to engage diverse stakeholders
- Solid understanding of the Microsoft Office suite of products (Word, Excel, PowerPoint, OneNote, SharePoint, Teams, Outlook)
- The ability to travel, as needed

**Additional Information** Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the natur