Product Owner

Job ID: 25218

Location: Bangalore, IN

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 8 Apr 2025

**Job Summary**Strategy*
Owns the product journey, vision across the entire product life cycle, from inception, validation, build, delivery, run & iteration.
Maintains a commercial lens over the product, understand and communicate with relevant stakeholders on the commercial performance metrics and viability of products, and drive its adoption.
Creates a transparent, clear, and easy to understand product vision.
Owns the ‘WHY’ and ensure all members of the squad understand and embrace the vision & mission. The why should be closely aligned to the organization’s overall goals and ambitions.
Inspires the squad to continuously thrive in a growth mindset.
Sets goals for the squad and create actions plans to target for timely delivery.
Owns, maintains & constantly optimizes the product roadmap & product backlog.**Key Responsibilities**

Business*
Act as an agile Product Owner to develop new client journey capabilities, to improve client experience, promote client engagement and drive client satisfaction over a unified systematic and functional view of the digital journeys.
Work closely with cross-functional teams, including technology, design, and business stakeholders, to enhance customer experience and deliver innovative digital solutions.
Using tools like ADO to own and manage the product backlog, prioritize features based on business value, and ensure seamless delivery in an Agile environment.
Constantly take feedback, iterate and improve platform and its adoption.
8 to 10-year experience and proven knowledge in the customer interaction channels, especially Mobile Banking, Online Banking, Human-Assisted Advisory platforms or any other digital channels or devices.
8 to 10-year in Agile as a Product Owner (or a similar role), strong skills of maintaining and prioritizing a backlog.
Having experience working with Martech tools such as Adobe Experience Platform, PEGA RTIM, Adobe AEM, Apps Flyer and WordPress would be a plus.
Deep understanding of industry trends and client needs, ability to create a value proposition and a squad vision.
Demonstrated track record of leading teams to deliver objectives.
Previously coached and mentored team members with regular feedback sessions.
Previously defined product requirements and development roadmap based on functional expertise.
Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders.
Conducts pre-go-live demos for stakeholders and align necessary support functions to ensure a smooth transition and go-live.
Conducts regular retrospective and review sessions to embed a growth mindset where the squad is constantly looking for ways to improve the way we deliver products. Take learnings and share with the wider PO community.
Research vendor offerings, evaluate and make best recommendations.

Processes*
Clearly aligns squad OKRs & KPIs with stakeholders and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product.
Communicates and embed the OKRs and KPIs into every aspect of the product life cycle.
Identifies and maps the data sources required to validate and measure the performance of the features.
Performs post implementation review with squad, define measurement windows and prepare necessary data & metrics.
Ensures the data is made available for analytics through collaboration with analytics & data technology teams.
Ensures that client journeys are embedded with the instruments to obtain usability metrics and customer behaviours.
Continuously monitor dashboards and reports to feed product discovery sprints.
Create and maintain digital sales funnels for performance monitoring
Use tools like Adobe Analytics and other data sources to review performance metrics, extract actionable insights, and measure the effectiveness of sales journeys.
Translate data insights into prioritized product improvements.

**Skills and Experience**
- People & Talent*
Coaches & mentor squad members to continuously uplift capability.
Fosters a culture based on trust, psychological safety & collaboration.
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Employ, engage and retain high quality people.
Responsibility to review team capacity plans to ensure capabilities are released as per agreement with stakeholders.- Risk Management*
Awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
Is accountable for ensuring compliance and risk adherence of products and services, engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained.
Identifies all risks and issues that may impact project viability. Track, manage an