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IT Technology Services Associate

2 weeks ago

Bengaluru Karnataka, India SAP Full time

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you'll do**

The Role:
As a Technology Services Consultant, you will be responsible for the technical and architectural discussions with the customer, and solution roadmap development. You must:

- Analyse and implement SAP support methodology.
- Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
- Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
- Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).
- Ability to Own, Lead, and coordinate operational tasks, escalations, and process improvements.
- Supports the operation of technical system landscapes.
- Deliver high quality and ensure stable operations.
- Identify top issues, define an action plan, and drive the resolution process.
- Supports customer satisfaction surveys & commercial change requests.
- Contributes to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partners involved in the accounts, to ensure customer success.

**What you bring**:

- Minimum 8+ years of SAP Technical Administration (Preferably in the domain of SAP Basis skill) and should have knowledge & experience in Administration and Operations of SAP solutions.
- Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)
- Excellent customer focus/Networking/Relationship Building/Results-driven/Decision-making skills. - Strong background in SAP Solutions, SAP technology and products, and cloud technology - Ability to coordinate delivery and projects as a team lead in a heterogeneous environment
- Good knowledge of S/4HANA architectures and S/4HANA-related migration paths and tools - Solid understanding as well as experience in SAP HANA. - Experience in Technical Architecture/Implementation/Change Management - Deep experience in technical planning, implementation, and configuration - Expert across multiple SAP and non-SAP technologies.
- Experienced in working with cross-cultural and cross-functional teams or individuals.
- Excellent communication both Verbal and Written in English, German Language skill is a plus.

**Meet your Team**:
We are looking for an accomplished Technology Services Senior Consultant who is well-versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team. You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

**#SAPECSCareers, #SAPECSET**

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 398938 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.