Customer Care Executive

2 weeks ago

Gurugram Haryana, India Talent Futures services Full time

*Hiring for Customer service executive*

*5 females and 1 male*

*Location Gurgaon near mg road metro station*

*5 days working*

*Day shift*

*Salary max 4.5lpa*

*Face to face interview*

*Graduate fresher with excellent English*

1. *1 - 3 yrs of Experience in CCE role. We are also open for bright and smart fresher’s with Excellent Communication skills*

2 *Strong Communication skills (English language)*

3 *Strong phone contact handling skills (Phone etiquette) and active listening Skills*

4 *Familiarity with CRM systems and practices and preferred*

5 *Ability to multi-task, prioritize, and manage time effectively*

6 *Positive attitude and learning abilities*

*Educational Qualification
- Graduation*

*Job Brief* A Customer Service executive, or CCE, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

*Key Responsibilities and activities*

1 Managing incoming calls and customer service inquiries

2 Generating sales leads that develop into new customers

3 Identifying and assessing customers’ needs to achieve satisfaction

4 Provide accurate, valid and complete information by using the right methods/tools

5 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

6 Follow communication procedures, guidelines and policies

WhatsApp

*
8130861446
*

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Are you ok with mg road gurgaon and face to face interview only
- Do you have exp in customer service and good knowledge of excel
- Are you ok with in between 18k to 35k and day shift 9 to 6 for 5 days

**Education**:

- Bachelor's (preferred)

**Experience**:

- CRM knowledge: 1 year (preferred)
- Customer service: 2 years (preferred)
- Microsoft Excel: 1 year (preferred)
- Customer service in Bpo: 1 year (preferred)

**Language**:

- Excellent English (preferred)

Work Location: In person

**Speak with the employer**
+91
8130861446

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