Post Enrollment Officer
4 days ago
**Key Responsibilities**:
- **Document Management**: Upload required documents to universities, colleges, or government authorities (e.g., VFS) and notify clients when actions are completed or further documents are needed.
- **Visa Processing Support**: Assist clients in gathering necessary documents for visa stamping and submission, ensuring compliance with the required guidelines.
- **Pre-Departure Assistance**: Provide clear instructions and guidance to clients on the necessary documents they need before departure (e.g., tickets, travel insurance, accommodation details).
- **Client Follow-Up**: Ensure consistent and clear communication with clients throughout the post-enrollment process, providing updates, reminders, and assistance as required.
- **Problem Resolution**: Address any concerns or issues raised by clients during the post-enrollment phase, offering timely solutions and escalating when necessary.
- **Record Keeping**: Maintain detailed records of all client interactions, document submissions, and progress through the post-enrollment process.
- **Customer Experience**: Ensure a seamless and efficient post-enrollment experience for clients, maintaining a high level of customer satisfaction throughout the process.
**Qualifications**:
- **Educational Background**: A high school diploma is required; a Bachelor’s degree in Business, Tourism, or a related field is Plus.
- **Experience**: Previous experience in customer service, visa processing, or a related role within the visa and tourism industry.
- **Skills**:
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office software.
- **Customer Service Mindset**: Strong ability to engage with clients in a friendly, professional manner, providing clear instructions and guidance as needed.
- **Problem-Solving**: Ability to resolve client concerns effectively and provide timely, actionable solutions.
**Desired Attributes**:
- Proactive, resourceful, and able to work independently.
- Strong interpersonal skills and the ability to collaborate with various teams (e.g., visa consultants, customer support).
- Knowledge of the visa processing system and tourism-related services is a plus.
- Ability to handle confidential information with discretion and professionalism.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (required)
Work Location: In person
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