Post-sales Executive

4 days ago

Thaltej Ahmedabad Gujarat, India Growmore & Associate Pty Ltd Full time

**Job Summary**:
You will act as the **main point of contact** for clients after payment or registration, ensuring timely updates, excellent service quality, and a positive client experience throughout the post-enrollment process.

**Key Responsibilities**:

- Act as the **primary contact** for clients after sales closure, ensuring seamless onboarding.
- Guide clients through the **complete immigration process**, including document collection, verification, and form submissions.
- Coordinate with **case officers, documentation, and legal teams** to ensure accuracy and compliance.
- Maintain client records and update progress in the **CRM or case management system**.
- Regularly **follow up with clients** on pending documents, requirements, and case status.
- Keep clients informed of **program updates, visa changes, and timelines**.
- Resolve client issues and escalate complex cases to senior consultants when necessary.
- Ensure high levels of **customer satisfaction** and **retention** by providing consistent support and communication.
- Work closely with the sales and counseling teams to ensure a smooth client handover and strong coordination.
- Track and report the progress of client cases to management.

**Required Qualifications & Skills**:

- Bachelor’s degree in **Business Administration, Management, or related field**.
- 1-3 years of experience in **client servicing, post-sales, or operations**, preferably in the **immigration or overseas education** industry.
- Excellent **communication and interpersonal** skills.
- Strong **organizational and multitasking abilities**.
- Good understanding of **visa and immigration documentation** (training will be provided).
- Proficiency in **MS Office** and **CRM tools**.
- Patience, empathy, and attention to detail in client handling.
- Ability to work independently and within deadlines.

**Preferred Qualifications**:

- Experience handling **Canada, Australia, UK, or European** visa documentation.
- Familiarity with **case management systems** and immigration processes.
- Customer service or operations background in consulting firms.

**What We Offer**:

- Competitive **salary with performance incentives**.
- Extensive **training on immigration procedures**.
- Career advancement opportunities in operations or counseling.
- Supportive, professional, and client-driven work environment.

Pay: ₹10,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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