Operations Executive Assistant Healthcare

6 days ago

Karol Bagh Delhi Delhi, India Four Pixels Healthcare Pvt Ltd Full time

**Job Summary**:
The Diagnostic Operations Executive is responsible for managing and ensuring the smooth execution of day-to-day diagnostic services such as Holter Monitoring, ELR, ABPM, Sleep Studies, and other cardiac or health-related diagnostics. The role demands strong coordination with technicians, doctors, patients, and internal teams to ensure timely, error-free service delivery and operational excellence.

**Key Responsibilities**:
**1. Operational Coordination**
- Schedule and monitor daily diagnostic installations and collections.
- Assign technicians to cases and ensure timely execution of appointments.
- Maintain proper coordination between sales, call center, and technical teams.

**2. Patient & Doctor Communication**
- Ensure proper patient communication for confirmations, payments, and feedback.
- Coordinate with doctors regarding test reports, escalations, or queries.

**3. Data Management & Reporting**
- Ensure accurate data entry of appointments, patient details, and test records in the system.
- Track service timelines and ensure proper follow-up until report delivery.
- Generate daily, weekly, and monthly operational MIS reports.

**4. Quality Control & Compliance**
- Monitor technician performance, form filling, device handling, and patient protocol adherence.
- Ensure strict compliance with SOPs, consent procedures, and documentation norms.

**5. Inventory & Logistics Management**
- Maintain availability of diagnostic devices, consumables, and supporting materials.
- Track device deployment, return, sanitization, and maintenance schedules.

**6. Escalation Management**
- Handle service-related complaints, delays, and escalations with a resolution-oriented approach.
- Coordinate internally with technical and customer support teams to close issues within TAT.

**Key Skills Required**:

- Strong operational and coordination skills
- Excellent verbal and written communication
- Ability to multitask and work under pressure
- Proficiency in MS Excel, CRM tools, and basic software systems
- Detail-oriented and process-driven mindset
- Basic understanding of healthcare diagnostics (preferred)

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund

**Experience**:

- Healthcare : 1 year (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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