CRM Executive

24 hours ago

Mumbai, India Symphony Tech Solutions Full time

As discussed please find the below mentioned JD and company details For post - CRM Executive.

**Job Title : CRM** **Executive**

**Reports To : CRM Manager**

Job Location - Mumbai (Kandevali)

**Job brief**:
We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

**Responsibilities**:
Contact potential or existing customers to inform them about a product or service using scripts

Answer questions about products or the company

Ask questions to understand customer requirements and close sales

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take and process orders in an accurate manner

Handle grievances to preserve the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information.

Meet the partners and maintain good relationships.

**Requirements**:
Ability to learn about products and services and describe/explain them to prospects

Proven experience as telesales representative or other sales/customer service role

Proven track record of successfully meeting sales quota preferably over the phone

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Ability to learn about products and services and describe/explain them to prospects

Excellent communication and interpersonal skills.

Cool-tempered and able to handle rejection.

Outstanding negotiation skills with the ability to resolve issues and address complaints.

**Mrunal Kale**

**Sr. HR Executive**

**Symphony Tech Solutions And Consultancy Pvt. Ltd.**

**M: +919766073462**

**Salary**: ₹100,000.00 - ₹300,000.00 per year

Schedule:

- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Mumbai - 400067, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Speak with the employer**
+91 9766073462

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