Agm - Transport Performance

Job Req ID: 45576- Location: Mohali, IN- Function: Technology/ IOT/Cloud- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

TL - Transport Performance

**Job Level/ Designation
TL Transport Performance (M2)

**Function / Department**

Technology (Transport Operations)

**Location**

Cluster Headquarter Mohali

**Job Purpose**
- Best in class voice and data service experience
- Best enterprise service experience
- Industry Best transport service experience through benchmarking in OOKLA, face book and other analytics tools
- Meet NPS/TNPS/DCR for respective circles / clusters in transport domain
- Usage of tools to deliver value to our mobility and enterprise customers (SevOne, Mycom, Accedian & UIM)
- Ensure that the customer & service complaints (2G/4G) are as per target value.
- Drive quality & standardization programs to ensure SLA and health of the services by effectively manage OEM vendors and circle operations.
- Develop and deliver service satisfaction Index for transport network and services.
- Bring innovation into the operating methods in terms of design accuracy, resource selection, and process automation
- Periodic network parameter audit and actions

**Key Result Areas/Accountabilities**
- Deliver transport service KPI for mobility and enterprise services.
- Develop service improvement plan and deliver as per timeline.
- Deliver packet loss, jitter and latency value as per agreement
- Periodic Service performance audit
- Ensure that network utilization is within the guideline defined
- Accedian /Sev One /MYCOM / UIM usage to deliver best customer experience in transport domain
- Close coordination with Transport Operations, CODE and COG team on improving network performance KPIs

**Core Competencies, Knowledge, Experience**
- 10 - 12 Years of Experience in Domain (Telecom/IT/OEM ) with 5-7 experience in handling Large Scale Telecom Network Domain
- In depth understanding of VoLTE network interfaces and IP Key indicators (latency, packet loss and jitter)
- Technical expertise in SDH/DWDM/Ethernet/IP-MPLS technologies
- Service awareness in Mobility and Enterprises domain
- Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.
- Excellent team building capabilities and communication skill

**Must have technical / professional qualifications**
- BE in Electronics & Telecommunication/IT.
- Must have CCNP or equivalent certification

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership