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Recovery Executive

3 weeks ago

Ghansoli Navi Mumbai Maharashtra, India Universal Fire and Safety Services Ltd. Full time

We are seeking a dedicated **Recovery Executive** to join our Fire and Safety Company. The primary responsibility of this role is to manage overdue payments and delinquent accounts, ensuring steady cash flow and minimizing bad debts. The Recovery Executive will interact with customers, negotiate repayment plans, and coordinate with internal teams, including legal and sales, to achieve recovery targets while maintaining the company's professional image in the safety industry.

**Key Responsibilities**:
**1. Collections & Recovery**:

- Actively follow up and collect overdue payments and EMIs from clients for fire and safety products, maintenance contracts, or AMC (Annual Maintenance Contracts).
- Retrieve required documents such as RC books, work orders, or signed contracts when necessary.

**2. Account Management**:

- Manage and monitor delinquent accounts while ensuring compliance with company policy and safety industry standards.
- Maintain accurate records of collections and pending accounts.

**3. Customer Communication**:

- Negotiate and design practical, mutually agreed repayment plans.
- Professionally handle customer concerns and objections related to safety services or products.

**4. Legal Coordination**:

- Coordinate with the legal team to initiate proceedings when recovery efforts fail.
- Ensure legal steps align with applicable financial and safety regulations.

**5. Reporting**:

- Submit regular recovery reports to the Accounts or Zonal Manager, highlighting critical accounts and actions taken.

**6. Data Analysis**:

- Analyze customer payment behavior and financial standing to identify risk patterns and prioritize recovery efforts.

**7. Problem Solving**:

- Investigate reasons behind delayed payments, such as service dissatisfaction, and provide feedback to operations or sales teams.

**8. Cross-Department Collaboration**:

- Work closely with sales, service, and legal teams to coordinate recovery without affecting essential safety services.

**9. Ethical Social Pressure (If Required)**:

- In select cases, contact guarantors or references to influence prompt payments before initiating legal steps.

**Skills and Qualifications**:

- **Education**: Bachelor's degree in Commerce, Finance, Business, or related field.
- **Experience**: 1-3 years in collections/recovery, preferably in industrial services or product-based companies.
- **Communication Skills**: Clear and professional in both verbal and written communication.
- **Negotiation**: Skilled in creating win-win repayment solutions.
- **Analytical Thinking**: Comfortable with financial data and risk assessment.
- **Problem Solving**: Ability to resolve account-related disputes effectively.
- **Legal Knowledge**: Basic understanding of laws related to debt collection and service agreements.
- **Customer Service Orientation**: Patient and respectful, especially while dealing with safety-sensitive clients.
- **Sales Mindset (Optional)**: Promote benefits of repayment plans or maintenance contract renewals where applicable.

**Working Conditions**:

- Field visits may be required to client locations (industrial sites, commercial buildings, etc.).
- Must be comfortable coordinating with technical teams or operations staff regarding service status and invoices.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person