Six Sigma Black Belt

4 days ago

Bengaluru, India Juniper Networks Full time

**Title - Six Sigma Black Belt** **Department: Customer Experience** **Reports to: Sr. Director, CX Quality & Decision Science** **Summary** We are looking to hire a Six Sigma Black Belt into the CX Decision Science practice to lead various data analysis activities and support a number of exciting new company initiatives - Black Belt leads and manages Six Sigma project portfolios in order to accomplish measurable business process improvements. Employs Six Sigma methodology and analytics into organizational operations. - Works with professionals in the design, development, supply chain and customer success / services to accomplish key projects that may be complex and detail-oriented **Responsibilities** - Provide DMAIC based approach to projects to drive business value for the company, lead focused, collaborative, cross-functional deep-dive workshops for high priority initiatives and bring process and data driven focused approach to support the organization's goals - Lead & Project Manage large Cross functional initiatives to Improve Customer Experience - Responsible for the analysis and **summary **of findings from studies for the purpose of **decisions **regarding various parameters like Quality, Efficiency, Cost reduction, Customer Satisfaction - Provide strong project management skills, expertise in quality management and ability to make major changes in organization - not let things fall through the cracks - Change management - Drive sustainable change through the organization through collaboration and cross function work. Establish process, procedures to ensure sustainability of project results **Skills and Competences** - Six Sigma Black Belt Certified with 5 yrs. of experience leading Six sigma projects - Proficiency with statistical techniques, flow charting, business analysis and experience in engineering, supply chain and customer success / services environment in technology industry. - Proficient using statistical software like Minitab, SAS, Stata, R etc. - Prior experience of working in an outsourced supply chain environment with contract manufacturers - Prior experience of working and/or incorporating six sigma techniques and methodologies into the normal way of doing things versus through a "big program" - Prior experience of managing and facilitating cross functional improvement projects (drive projects and results with the teams that not directly reporting into your function) - Strong communication skills to manage cross-functional teams and stakeholders across the globe - Ability to enable organization to become more self-sufficient and self-sustaining in process improvement endeavors - Ability to influence peer groups and senior executives, and work with globally to distributed teams and functions - Ability to coach and mentor other resources about six sigma methodology and drive a culture of quality in the organization - Project Management (PMP) a plus - Knowledge of Python to extract and manipulate data sets to perform complex data analysis is a plus - Master’s Degree desirable - Experience with other continuous improvement methodologies like Kaizen, Lean etc. - Moderate travel will be required - Self starter with ability to manage projects independently & ability to flexibly work with stakeholders across globe

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