Lean Six Sigma Black Belt
4 weeks ago
Job Description
Job Description of Lean Six Sigma Black Belts This role is to support the execution of high-impact transformation initiatives aligned with a consulting-defined future-state process roadmap.
Key Responsibilities:
Lead and deliver cross-functional process improvement projects across onboarding, billing, service, cash application, and collections
Translate golden process designs into executable actions on the ground
Coach and mentor Green Belt project leads across journey teams
Collaborate with analytics teams to define, track, and baseline CTQ metrics
Drive stakeholder alignment and standardization in fragmented process environments
Requirements:
Certified Lean Six Sigma Black Belt
10-18 years of relevant experience in shared services, finance operations, or customer operations
Proven success in project delivery within large-scale transformation programs
Strong facilitation, problem-solving, and change leadership skills
Led a team
Must have handled the project of Black Belt for Transformation Programs in Billing areas
we have 7 more open positions with differentcriterias for Black belt. So, the additional experience we need for few positions is as follows:
For 3 roles what we need:
1. Typical Black Belt ( existing JD), with following add-ons: (a) Experience in CRM platforms (b) Exposure to AI solutions (c) Experience in customerfacing roles desirable
For 2 roles we need (existing one)
1. Typical Black Belt (existing JD), with following add-ons (a) Experience in Order to Cash, billing systems(b) Exposure to AI solutions (c) Experience in customerfacing roles desirable
For 1 role we need:
1. Typical Black Belt ( existing JD), with following add-ons (a) End to end experience with collections including credit and understands financials (b) Exposure to AI solutions (c)Experience in customerfacing roles desirable
For 1 role we need:
1. Typical Black Belt ( existing JD), with following add-ons (a) Experience with revenue leakage, revenue retention and revenue management programs and understands financials (b) Exposure to AI solutions (c)Experience in customerfacing roles desirable
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