Front Office Executive

JLL supports the Whole You, personally and professionally.
Title
Lobby Ambassador
Business Unit
Integrated Facilities Management
Reporting to
India Account Manager
Overall Role
The Workplace Ambassador - Reception plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.
As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services.
Duties & responsibilities
What this job involves
- Site Operations
- Create a comfortable, welcoming and hospitable experience for employees and their guest.
- Boost agility in the workplace by managing up-to-date visitor information.
- Handle internal & external calls and correspondence.
- Anticipate client needs through observation to create memorable experiences.
- Maintaing the lobby ambience and standards
- Manage stationery requisition and related inventory management.
- Adhoc responsibilities assigned by Account Manager.
- Support soft services team as and when required in site operations
- Collaborate with Security team seated in the front desk
Customer Services
- Foster a sense of hospitality and create happiness at work for our team, our client and their guest.
- Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
Visitor Management
- Provide personable and efficient visitor registration services.
- Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
- Enhance safety and security of our client’s facility by management of visitor movement.
- Execute emergency response plan to ensure safety of client and guest when necessary.
Conference Meeting Room Booking
- Assist & educate client to achieve a smooth and efficient process for meeting room bookings.
- Enhance user comfort by efficient turnaround of meeting rooms.
- Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.
Experience Support
- Calling upon the resources of the Account Manager, assist our client with their workplace experience initiatives and events,
- Assist with the design, remote organisation and Coordination of client events
Mail Delivery Services
- Organise receipt and deliveries of all mails and courier services.
- Manage mail distribution records and mail logs.
Experience
- 2-years’ experience in Hospitality and/or Tourism sector or related professional area
- Prior experience to manage the F&B, social events or wellness program is an advantage
- Diploma from an accredited institute
Task Skills
- Proficiency with Microsoft Word, Excel and PowerPoint.
- Good command of verbal and written English
Personal Skills
- Ability to meet tight schedules and deliver high quality of work
- High level of communication and interpersonal skills
- Great hospitality in the workplace makes a big impact on the visitor experience, and we will build upon the skills you already possess to help you make the greatest impression at that first greeting point, the reception
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.